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Terms & Conditions
JS Household Terms and Conditions
These are the general terms and conditions governing your access and use of the content and services offered to you on this internet site and constitute an agreement between JS Households and the Client, hereinafter referred to as ‘the Client’.
1. Acceptance of Terms
The services that JS Household provides is subject to the following Terms of Use ("TOU"). JS Household reserves the right to update the TOU at any time without notice.
JS Household shall reserve the right to change or discontinue, at any time, any aspect or feature of jshousehold.com, including, but not limited to, content, hours of availability, and prices.
2. Contact Information
We may be contacted on telephone numbers (356) 21664949/79432222 or email address info@jshousehold.com.
By using, viewing, transmitting, caching, storing and/or otherwise utilising this website, the services or functions offered herein and/or contents or information on this website, you agree to each and all of the terms and conditions (hereinafter referred to as ‘T&Cs) set out herein, and waive any right to claim ambiguity or error in this Agreement.
Should you not agree to each, and every term and condition set out herein, you are asked not to use this website and to leave immediately. By using the services, you warrant to JS Household that you have the age and legal capacity to enter these Terms and Conditions with us.
3. Amendments to T&Cs
JS Household shall have the right at any time to change or modify the terms and conditions applicable to User's use of www.jshousehold.com, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on www.jshousehold.com, or by electronic or conventional mail. Any use of www.jshousehold.com by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions.
4. Description of Service/Product
Through this website we provide general information about the company’s products and services and we also provide you with the possibility of purchasing our products online. All products purchased online shall be delivered to the address indicated by you. Upon order confirmation, changes to the delivery address would be possible until the product is dispatched from our warehouse. Such a change in address delivery may only be done 48 hours before date and time of delivery.
5. Price
Any online purchases on this website shall be charged at the price advertised on this website at the date the order is placed. All prices shown on the website are indicated in Euro and are inclusive of VAT.
6. Ordering
By placing an order with JS Household, you agree to be bound by our Terms and Conditions. When you submit your order, you are offering to purchase products from JS Household at the prices indicated on the website. The contract between us is not formed until we have acknowledged acceptance of your order.
If you discover you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can correct the mistake before the products are dispatched. If you are under the age of eighteen (18), please ask for your parent/guardian’s consent prior to ordering.
7. Website orders
All orders for products from the website must be placed using the shopping basket facility provided on the website. To be able to order on the website you will need to register on the website and log in using your unique log-in details.
You are responsible for maintaining the confidentiality of your log-in details. You should contact us as soon as possible if you believe that anyone has obtained your log-in details without your permission, or if you become aware of any other breach of security on the website.
We will not be responsible to you if there is unauthorised access to your log-in details, or unauthorised activity on the website because of your log-in details becoming compromised, unless this is due to our negligence.
When ordering on the website, you will be directed to a secure website operated by our provider of online payment facilities where you can enter your payment information. Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen on the website displaying your order details.
8. Telephone orders
Our order line is open from 9:00am till 7:00pm Monday - Friday and 9:00am till 1:00pm Saturday, should you wish to place an order over the phone.
9. Payment Method and Security
When purchasing online, JS Household Website, gives the customer the opportunity to select payment upon delivery or Trust online payment by credit/debit card.
For additional security, your three-digit security code found at the back of your card is never stored by the payment gateway (CVV/CVC2). Without this number, additional transactions attempted on your card, without your authorisation, would be rejected.
You undertake and agree to provide correct details to JS Household for the purpose of ordering or purchasing goods from this website. You also undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
10. Cancellations / Return/ Exchange Policy
You have the right to cancel your order at any time prior to order delivery by sending an e-mail on info@jshousehold.com with your order number reference.
You will be liable for any applicable bank charges when cancelling your order. Cancellation of order can be done for any reason within 14 calendar days from the date of delivery of the good/s. We will offer you a full refund for the good(s) purchased.
If your order has not been dispatched, we will cancel the order and we will refund your payment. If your order has been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that your order is returned to us and we will refund your payment in full.
If you exercise your right to return the good/s after they have been delivered to you, you can either arrange to return the goods to us at your own cost or we can arrange re-collection of the order for a fee. This charge would be deducted from your refund.
You have a duty of care to ensure that items are not damaged whilst in your possession. All items must be returned to us in the same condition they were in on delivery, and you shall be liable for any diminished value of the goods. We would also ask that they be returned with their original packaging to avoid damage on their return journey. We reserve the right to withhold all or part of your refund if items are returned damaged or used. Sealed goods which were unsealed by consumers and possibly used are not suitable for return due to health protection or hygiene reasons.
JS Household reserves the right to refuse to accept your request for order for any reason. If we decide to cancel your order, we will notify you as soon as possible and we will refund to you any sum paid by you to us in respect of the order within 14 days of the cancellation of your order. We will not be obliged to offer any additional compensation.
11. Exchange policy
Our standard exchange policy period is fourteen (14) days, however at our discretion we may offer extended exchange policies – such as during Christmas time.
Standard exchange policies remain in place, however, should a price change occur in between the period of purchase and exchange, the value given is the lower value in between time of purchase and exchange.
Requests for exchange without a valid receipt or proof of purchase cannot be entertained at all costs.
12. Refund/Replacement of Faulty Items
If you have any problems with your purchase, we will be happy to offer help and assistance. In the unlikely event that you receive goods which were not what you ordered we shall make good for any shortage, non-delivery, or replacement.
If you inform us that your product is damaged or defective or are of a different quantity to that stated on your order form and we accept this, we can arrange for a replacement or for the item to be repaired at no extra cost to you. It is up to us to decide whether to repair or replace the item. In the case that the item cannot be repaired or replaced, we will provide you with a full refund.
Any product being replaced (under warranty) may be either new or like new, if it meets the features/specs/functionalities at least equal (or better) to the original product being replaced. Warranty period will continue as per original purchase terms and conditions.
If the client is at fault for the malfunction of an appliance and the appliance is still under warranty, a €30 fee will apply. – Inserted
You are to inform us within two (2) months from when you notice such defect and you will be required to send a copy of the invoice which accompanied delivery. Failure to show that you have purchased the item from us may result in the refusal of exchange or in the repair becoming chargeable. This is in line with your statutory rights which are to remain in force for a period of two (2) years.
We will be able to replace an item depending on our stock and the repair time may vary. We will not accept any claims for losses you suffer during this time or any other incidental or consequential damages you may suffer.
All products sold via our website are covered by the relevant manufacturer warranties. If a fault is caused by accident, misuse or negligence, it will not be covered under warranty.
13. Liability
This section applies only to the extent permitted by law. While endeavouring to ensure that all the information we provide on this website is correct, we do not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
JS Household will do its best to correct errors and omissions as quickly as practicable after being notified of them. We reserve the right to discontinue (temporarily or permanently) the products and services from time to time, for any reason, and without notice, including the right to terminate any of the products and services. In any such case, we shall not be held liable for any such discontinuance or termination.
We provide no further warranties other than the ones specifically agreed to in these terms and conditions. These terms and conditions do not adversely affect your statutory and other legal rights. You and JS Household will only be liable under these Terms for losses which are a reasonably foreseeable consequence of the relevant breach of contract.
The products sold on the website are provided for private domestic and consumer use only. Accordingly, JS Household do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from JS Household.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
14. Delivery
It is the client's responsibility to ensure that any required lifters or permits are arranged in advance. The delivery team will assess the site upon arrival and reserve the right to determine whether the place of delivery is safely accessible. If the site is deemed inaccessible, delivery may be delayed, rescheduled, or refused.
The collection of an old appliance, if requested, is subject to a €10 charge. Delivery to the ground floor and first floor is free of charge. A €20 fee applies for delivery to the second floor, and a €40 fee applies for the third floor. For deliveries to the fourth floor and above, a €50 charge will apply in cases where the use of a lifter is not possible or the location is otherwise inaccessible. All rates mentioned are indicative and may vary at the discretion of the supplier, based on specific delivery conditions or requirements.
Deliveries in Malta are carried out Monday to Friday between 7:30 a.m. and 3:30 p.m. Saturday deliveries may be arranged upon request, subject to availability and confirmation by the supplier. Deliveries to Gozo are handled by courier and take place once a month. Delivery pricing for Gozo differs and will be confirmed at the time of order.
All orders done online and amounting to €50 or more are eligible for free delivery. A delivery charge of €10 applies for orders below cost of €50.
What happens if you notice that the delivered product is damaged?
It is highly important that all delivered items are checked for dents and damages upon delivery in front of our delivery personnel. JS Household cannot be held responsible should one fail to claim for visible damages after 24 hours.
What to do if you have a fault with your product?
If your product stops working at any time, please contact our support team on (+356) 21664949/79432222 or visit the FAQ page where you can find troubleshooting information to guide you accordingly.